Terms of service

Terms & Conditions

Last updated: 21-05-2026

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, which requires publishing the rules and regulations, privacy policy, and terms of use for access or usage of the domain https://lettuceeat.in/ (hereinafter referred to as the "Website"), including any related mobile site or application (collectively referred to as the "Platform").

1. Platform Ownership

The Platform is owned and operated by [Legal Entity Name / Proprietor Name], having its registered office at:

A-189, Sudharshan Park, Moti Nagar, New Delhi – 110015, India (hereinafter referred to as "Platform Owner", "we", "us", or "our").

2. Acceptance of Terms

By accessing, browsing, or using this Platform — including placing an order for products or services — you ("User", "You", or "Your") agree to be bound by these Terms & Conditions, along with our Privacy Policy, Refund Policy, and any other policies displayed on the Platform.

By visiting or using this website, you confirm that you agree to comply with these Terms and Conditions, along with all applicable laws and regulations of India. You further acknowledge that you are solely responsible for ensuring your use of this site conforms to any local laws applicable to you.

If you do not agree with any part of these Terms, you must discontinue use of this Platform immediately.

3. Eligibility

You confirm that:

You are at least 18 years of age, or
You are accessing the Platform under the supervision of a parent or legal guardian.

4. User Account & Information

You agree to provide true, accurate, and complete information during registration or checkout.
You are solely responsible for maintaining the confidentiality of your account credentials.
Any activity carried out through your account shall be deemed to be done by you.

5. Products & Services

All products listed on the Platform are subject to availability.
Images are for representation purposes only; actual products may vary slightly.
Prices, descriptions, and availability may change without prior notice.

6. Payments

All payments must be made through the payment methods available on the Platform.
We use secure third-party payment gateways and do not store your card or banking details.
Orders will be processed only after successful payment confirmation.

7. Cancellation, Refund & Returns

All cancellations, refunds, and returns are governed by our Refund & Cancellation Policy, available on the Platform. By placing an order, you agree to the terms stated therein.

8. Intellectual Property Rights

All content on the Platform, including text, images, logos, graphics, layout, and design, is the exclusive property of the Platform Owner. You may not copy, reproduce, distribute, or exploit any content without prior written permission. Unauthorized use may result in legal action under applicable laws.

9. Prohibited Activities

You agree not to:

Use the Platform for unlawful or fraudulent purposes
Violate any applicable Indian or local laws
Attempt to gain unauthorized access to the Platform
Introduce viruses or malicious code

10. Third-Party Links

The Platform may contain links to third-party websites. We do not control or endorse these websites and are not responsible for their content, policies, or practices. Accessing external links is entirely at your own discretion and risk.

11. Disclaimer of Warranties

The Platform and Services are provided on an "as is" and "as available" basis.
We make no warranties regarding accuracy, reliability, or suitability for any particular purpose.
We do not guarantee specific health or fitness outcomes from following any meal plan or nutritional guidance published on this Platform. Results may vary based on individual circumstances.
Your use of the Platform is at your sole risk.

12. Limitation of Liability

To the maximum extent permitted by law, the Platform Owner and its associates shall not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of, or inability to access, this Platform or its services — including loss of data, financial loss, or interruption of business. Certain jurisdictions may impose statutory rights that limit these exclusions, in which case this clause applies only to the extent legally permitted.

13. Indemnification

You agree to indemnify and hold harmless the Platform Owner, its employees, partners, and affiliates from any claims, damages, losses, or expenses arising from:

Your breach of these Terms
Violation of any law
Infringement of third-party rights

14. Force Majeure

The Platform Owner shall not be liable for failure or delay in performance due to events beyond reasonable control, including but not limited to natural disasters, government actions, internet failures, or pandemics.

In the specific context of delivery operations, this includes extreme weather events, waterlogging, vehicle breakdowns, road closures, and civil disturbances. In such cases, no meal credits, replacements, or refunds will be issued. We will communicate disruptions proactively whenever possible.

15. Data Privacy

Your personal data is collected and processed in accordance with our Privacy Policy, available on the Platform. We are committed to handling your data in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian laws. By using the Platform, you consent to such processing as described in the Privacy Policy.

16. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

17. Modifications

We reserve the right to modify these Terms at any time without prior notice. Continued use of the Platform after changes constitutes acceptance of the updated Terms. We encourage you to revisit this page periodically.

18. Contact Information

For any queries, concerns, or legal notices, please contact us at:

Email: hello@lettuceeat.in Address: A-189, Sudharshan Park, Moti Nagar, New Delhi – 110015, India

19. Use of Website

Lettuce Eat grants you a limited, non-exclusive, non-transferable licence to access and browse our website for personal, non-commercial purposes only. This licence does not constitute a transfer of ownership of any content or materials found on the site.

Under this licence, you are expressly prohibited from:

Copying, reproducing, or adapting any content for commercial use or public display.
Attempting to reverse-engineer, decompile, or extract any software or code powering this website.
Removing or altering any copyright notices, branding, or proprietary markings from the site's materials.
Redistributing or mirroring any content from this website on an external server or platform.

This licence terminates automatically upon any breach of these conditions, or may be revoked by Lettuce Eat at its discretion. Upon termination, all downloaded or saved materials must be permanently deleted.

20. Content Accuracy

While we strive to keep all content on lettuceeat.in accurate and current, we cannot guarantee that every page — including nutritional information, pricing, and menu details — is free from typographical or photographic inaccuracies at all times. Lettuce Eat reserves the right to update, correct, or remove any content at any time without prior notice.

21. Medical Disclaimer

Lettuce Eat is not a medical institution and does not provide clinical dietary advice. Our meal plans are designed by qualified nutrition professionals with a focus on clean, high-protein eating — but they are not a substitute for medical consultation.

Subscribers with pre-existing medical conditions, chronic illnesses, or specific clinical dietary requirements must consult their treating physician or registered dietitian before commencing any Lettuce Eat meal plan. All clients are asked to disclose their complete medical and dietary history during onboarding, and it is the client's responsibility to ensure this information is accurate and complete.

Lettuce Eat shall not be liable for any adverse health events experienced by a subscriber during the course of their meal plan subscription.

22. Code of Conduct

Lettuce Eat is built on a culture of respect — for our food, our clients, and our team. We expect all subscribers to engage with our staff and delivery personnel in a courteous, professional manner at all times.

Lettuce Eat reserves the right to immediately terminate an active subscription if a subscriber engages in abusive, threatening, or disrespectful behaviour toward any member of our team. In such cases, any eligible refund will be processed on a pro-rata basis for unused meals only.

23. Meal Preparation Standards

Every Lettuce Eat meal is prepared fresh daily in our Moti Nagar kitchen — with zero maida, zero refined oils, and zero refined sugar. Each meal is built to client-specific macros and dietary preferences communicated during onboarding.

Given the daily volume of orders and the complexity of personalised preparation, there may be rare instances of human error despite our multi-stage quality checks. We request your patience and are committed to continuously raising the bar on our service standards.

24. Compensation Policy

Lettuce Eat will offer a resolution or corrective action exclusively in the following situations:

Delivery of a meal that was not ordered (incorrect meal dispatch).
Delivery of a meal containing an ingredient explicitly flagged as an allergen by the subscriber — but only where this was disclosed during a paid Personalised Consultation at the time of onboarding.

Compensation will not be provided for:

Subjective feedback regarding the taste, seasoning, or flavour profile of a meal.
Personal preference changes that were not communicated before the cut-off deadline.
Allergen or ingredient concerns raised by subscribers who did not purchase a Personalised Consultation during onboarding and subsequently made unilateral changes to their plan.

Issue Reporting — Wrong, Damaged, or Unsafe Meal

All issues must be reported to our support team within 2 hours of delivery. Reports submitted beyond this window will not be eligible for any resolution or compensation. Every valid complaint must include:

Clear photographs and/or a video clearly showing the issue
Full order details (subscriber name, plan, date of delivery)

Complaints submitted without supporting evidence will not be processed. Lettuce Eat will acknowledge valid complaints within 24 hours and aim to resolve them within 3–5 business days.

25. Allergy & Medical Meal Modifications

Allergen and medical meal modifications are available exclusively to subscribers who have purchased a Personalised Consultation during the onboarding process. This service is not included in standard nutritionist-designed meal plans.

For subscribers on a Personalised Consultation plan managing food allergies, intolerances, or underlying medical conditions, all meal change requests must be routed exclusively through the Lettuce Eat nutrition team — and not made independently through self-service meal selection tools.

Unilateral self-modifications by subscribers with known allergies or medical sensitivities may result in the inclusion of contraindicated ingredients. Lettuce Eat will not issue any compensation or replacement if adverse effects arise from self-made changes that bypassed our team's oversight.

Subscribers on standard (non-personalised) plans acknowledge that meals are prepared according to the nutritionist's standard plan structure. Ingredient-level customisations are not offered on standard plans, and no compensation will be issued for allergen-related concerns on such plans.

Lettuce Eat — Cloud Kitchen, Moti Nagar, New Delhi For queries: hello@lettuceeat.in